Managed Services

The possibilities of your SAP applications seem limitless. And your solutions are constantly evolving, just like your business. Do you also want to continue getting the most out of SAP to support your business processes? Then you can rely on our managed services to resolve incidents, manage releases, initiate improvement projects and proactively monitor applications. So that you have more room to innovate!

Functional support

Quinso has a wide range of highly experienced consultants and is able to provide complete functional and technical support. We make the difference through our market knowledge, personal approach and mentality, to make you completely worry-free.

Our Functional Support includes:

  • Extension of your competence center
  • Second- or third-line support
  • Quality service to your users
  • Virtual team of consultants

Service Level Agreement

A Service Level Agreement is an agreement tailored to your needs, resources and the available knowledge of your employees. Together we agree on how the management of your SAP system will be set up.

A Service Level Agreement assumes that the relationship is entered into for an extended period of time. Past services, along with Quinso’s service manager, are reviewed periodically. Future plans and goals are also discussed.

Cloud Support Agreement

Especially for our customers using SAP Cloud Services, we offer remote and release support. We help you implement new functionality quarterly, semi-annually and annually.

Our cloud support includes:

  • Remote and release support
  • Coordination with SAP
  • Post go-live final check
  • Annual health check

Service Card Agreement

Other than with a Service Level Agreement (SLA), we also offer the option of a Service Card Agreement (SCA). With this “strip card,” we offer consulting at a reduced rate with a set number of strips. You can use these strips for work that Quinso performs for you remotely. On-site is also possible at a small additional cost.

Benefits

  • Fixed price agreement
  • More economical consulting rate
  • Assured of professional SAP consultants
  • Telephone support from our service desk

Cloud Support Agreement

With the Cloud Support Agreement, we offer remote and release support. We help you implement new functionality quarterly, semi-annually and annually. We do this in cooperation with SAP through a virtual team of consultants.

Benefits

  • Remote and release support
  • Coordination with SAP
  • Post go-live final check
  • Annual health check

Our support team

From diagnosing and resolving incidents to proactive checks and ongoing monitoring, our specialized support team is here to ensure that SAP remains optimally utilized to support your business processes. So that your business continuity is guaranteed. Want to know more? If so, please contact us.

More like this