Your SAP solution is live! The system is stable and the project team can proverbially “go home. We’re here! Or are we not? If you want to maximize the benefits of S/4HANA, you will need to pay continuous attention to maintenance and management of the system even after going live. To keep the processes smart and optimize them continuously. In this, a dedicated team is a must. Specialists who not only keep your system up to date and working, but who also think along proactively in further developing the chosen solution. A team that ensures that the system is used to its maximum potential.
The extension of your functional management
Managed Services is the extension of your functional management. Because while technical maintenance is kept to a minimum with SAP solutions, our experience shows that a system can never run completely without customization. Every organization has applied customizations. Think, for example, of order confirmations or invoices with your organization’s logo. Or extra functions that were temporarily added for registrations or integrations, because that functionality was not yet supported at the time of go-live. Then it is nice to have someone available to support you with this. Someone who understands what systems are running in your organization and responds to your needs. And someone who teaches you how to solve a problem or incident yourself next time.
Benefits Managed Services
Our team consists of highly experienced consultants with a variety of expertise. We also work closely with SAP. This enables us to support you both functionally and technically and to relieve you of all your worries in this area. This gives you the opportunity to fully focus on the core activities of your organization.
Why Managed Services is a good choice for your organization? We explain that with the benefits below:
- Always up to date
With a Managed Services contract, we make sure your systems are always up to date, so you can always take advantage of the latest features and are well protected against security threats. - Problems solved quickly
When problems arise, simply put them to us. Our service desk is ready to support you via phone, email or our ticket system. As a result, problems are solved quickly and efficiently. We will also keep you informed about our findings on a regular basis. - Activate new features
Need new features to optimize your business processes? Our service team activates the right best practices and makes sure they integrate seamlessly with your existing processes.
Choose the contract that suits you
We understand that not every organization has the same needs. That’s why we offer two different support contracts. Tailored to the service you need:
- Basic support
For organizations needing mostly occasional support.
- Premium support
For organizations that require intensive support and proactive monitoring.
In the table below we give an overview of the possibilities per package. Are you curious how we can help your organization? Then contact us, often more is possible than you think!
Basic | Premium | |
Eén vast aanspreekpunt Een vaste contactpersoon voor alle vragen, die zorgt voor gestroomlijnde communicatie en duidelijke afspraken. | ✅ | ✅ |
Vast tarief voor consultancy Transparante en voorspelbare tarieven voor consultancydiensten, zodat onverwachte kosten worden vermeden. | ✅ | ✅ |
Klantportaal / Ticketingsysteem Een selfserviceportaal voor het melden, volgen en efficiënt beheren van supportverzoeken. | ✅ | ✅ |
Evaluaties Regelmatige strategische evaluaties om prestaties te beoordelen, verbeteringen te bespreken en afstemming op bedrijfsdoelen te realiseren. | Per jaar | Per kwartaal |
Aanbevelingen voor functionele optimalisatie Verbeteringen aan de systeemfunctionaliteit om efficiëntie en bedrijfswaarde te maximaliseren op basis van ondersteuningsverzoeken. | ✅ | ✅ |
Incidenten Oplossen van ongeplande onderbrekingen van de dienstverlening die de operationele continuïteit beïnvloeden. | ✅ | ✅ |
SAP Cloud-releasebeheer Ondersteuning bij het beheren van SAP Cloud-updates, voor een soepele overgang met minimale verstoring (max. twee keer per jaar). | ✅* | ✅* |
Proactieve monitoring Continue controle van de systeemstatus om problemen vroegtijdig op te sporen en te voorkomen. | ❌ | ✅ |
Oorzaakanalyse bij prioriteit 1-incidenten Diepgaand onderzoek van grote incidenten om de onderliggende oorzaak te achterhalen en herhaling te voorkomen. | ❌ | ✅ |
Vaste responstijd Gegarandeerde tijdige ontvangstbevestiging en eerste beoordeling van gemelde problemen. | ❌ | ✅ |
Continue kennisoverdracht Voortdurende training en het delen van documentatie om interne teams te voorzien van relevante expertise. | ❌ | ✅ |
24/7 dienstverlening Rond-de-klok ondersteuning voor kritieke bedrijfsbehoeften. | ❌ | ✅* |
* Optional as an extension of the contract
Cees Vermond
Our support team
From diagnostics and incident resolution to proactive checks and ongoing monitoring, our specialized support team is here to ensure that SAP remains optimally utilized to support your business processes. So that your business continuity is guaranteed. Want to know more? If so, please contact us.
